Frequently Asked Questions.

Salon Email Marketing Out-Performs other Email Marketing Systems Because We Specialise in Salons.

What are the technical requirements?
What are the technical requirements?

You need to have a PC with an internet connection, plus be running a Salon Management System or database that allows you to at least record the email address of the client, the last visit date and their birthday.


What is the Salon Email Marketing Software Agent
What is the Salon Email Marketing Software Agent (SEMS agent)?

The SEMS agent is a program that monitors your client database and automates producing lists of clients for your email surveys and marketing campaigns. Once installed you can forget about.


What if my salon software is not on your list?
What if my salon software is not on your list?

Not a problem, providing you can send us a backup of your data; we will add it to the SEMS agent. Our technical experts are on hand to help you at any stage, normally we can turn around a new SEM agent within 7 days.


Can I produce my own Newsletters?
Can I produce my own Newsletters?
Yes, as well as having access to hundreds of templates, you will be able to use the WYSIWYG editor, which allows you to create your own campaigns, upload your own images and really customise it for your salon or spa.


How do I Know if My Campaigns are Successful?
How do I Know if My Campaigns are Successful?
Each month you will be sent a detailed report, which will include all completed surveys, statistics on opened and bounced emails, and a summary for each campaign. You'll know exactly how your email business is building.


Can I add subscribers from my Website?
Can I add subscribers from my Website?
Yes. The platinum service offers this facility. You can add a subscriber’s box on your website and then these subscribers can be automatically added to your general campaigns list..


How Quickly Will I See Results?
How Quickly Will I See Results?
You will be amazed, get committed to collecting client email addresses, and you will start to communicate with your clients more and build stronger relationships with them. Within six months this will become your most valuable marketing tool ever implemented.


My salon software is supposed to do email marketing, why should I use yours?
My salon software is supposed to do email marketing, why should I use yours?
We specialise in this area, whereas for salon management software companies, it is normally an after thought and normally not well implemented. This is all we do, which we believe makes us better, with better templates, better tracking and better results.


I've seen other online email marketing solutions. What makes yours different?
I've seen other online email marketing solutions. What makes yours different?
Most online solutions are not business specific, and are still very time intensive. We are hair and beauty salon specific and work with your existing salon computer system. Fully automated meaning you can literally set and forget!

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